Return of Goods
The return of Goods delivered to the Customer is at the sole discretion of Applifast and Goods may not be returned before specific written authorization has been given by Applifast. The Customer must first make contact with a member of Applifast’s sales team who may issue a RGA Form (Return Goods Authorization Form) if deemed appropriate. A Return Goods Authorization Form will be faxed or emailed to the Customer for completion and this must then be fully completed and faxed or emailed back to Applifast before Applifast considers the request. If authorization is given by Applifast, an RGA Number will be faxed or emailed back to the Customer with a copy of the RGA Form bearing the RGA Number. Such RGA Form, or a copy thereof, shall then be included with the Goods being returned. All Goods authorized for return shall be returned freight prepaid to Applifast. No credit will be allowed for outbound or return shipping and handling charges. Credit will be given on authorized returns at the full purchase price less a 20% handling/restocking charge (subject to a $25.00 minimum charge). Credits are subject to goods being returned in ‘new and saleable’ condition. Applifast reserves the right of final inspection on returned Goods to ensure that they are in ‘new and saleable’ condition prior to approval of any credit. The determination of whether or not a Good is in ‘new and saleable’ condition shall be at Applifast’s sole discretion. Please note that abrasive products are vulnerable to changes in humidity and temperature and are therefore considered “non-returnable”. Non-standard, Special Order or Obsolete merchandise is not returnable for any reason. No returns will be processed without a copy of the approved RGA Form and this condition is strictly enforced. Under no circumstances shall arbitrary returns or debits be accepted.